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WRITING

Notes from
the operating floor.

Ideas about records, context and the work between systems.

FROM THE JOURNAL

The Business That Lives Between Two Software Categories

You have three production units and nineteen outlets.

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FROM THE JOURNAL

The Restaurant Experience Problem

Why Good Waiters Can’t Save Bad Systems

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FROM THE JOURNAL

The Age of Closed Loop Systems

Why Fragmentation Is Killing Your Business

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FROM THE JOURNAL

The Commoditization of Software in the Age of AI

Why the Next Decade Is About Experience, Not Capability

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FROM THE JOURNAL

The Hidden Complexity That’s Killing Your Restaurant Chain

Why Data Fragmentation Is Your Biggest Enemy

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FROM THE JOURNAL

The Winning Ticket Inside Every LLM

Why the Future of AI Is Smaller, Faster, and Everywhere

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FROM THE JOURNAL

AI as the Wealth Distributor

Why This Generation's Fortunes Won't Go to the Biggest Companies

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